Reference

Terms That Govern Your EK777 Account

These terms set out what you agree to when you access EK777, including how your account works, how payments are processed through bKash, Nagad, and Rocket, and what we both expect.

Account eligibility appliesbKash, Nagad, Rocket payments coveredRegion and local law dependentOne account per person18 years or older required

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What These Terms Actually Cover

EK777 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with EK777, you confirm that you meet the eligibility requirements for your region and that you are accessing the platform in a jurisdiction where doing so is permitted under local law. We do not determine legality on your behalf — that

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responsibility rests with you. Your account is personal and non-transferable. Any funds held in your account wallet are yours alone and cannot be shared, gifted, or moved to another account. Deposits made through bKash, Nagad, or Rocket are linked to your registered account, and we verify
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that the wallet sending funds matches the name on your account before processing any withdrawal. We reserve the right to suspend or close accounts that breach these terms, including accounts found to be duplicates or operated by ineligible persons. Changes to these terms will be communicated
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through your registered contact details, and continuing to use the platform after a change takes effect means you accept the updated version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

How to Reach Us About These Terms

If you have a question about how these terms apply to your account, or if you want to raise a concern about how your information or wallet transactions are handled, our support team is available through the channels below. Response times vary by channel, but we aim to address account-related queries within one business day.

Live Chat Reach our support team directly through the live chat window in your account. Available during standard hours for account and payment queries.

Email Support Send account or terms queries to our support email address, listed in your account settings under Help. Include your registered mobile number.

Help Centre The Help Centre in your account dashboard covers common questions about wallet verification, account access, and payment processing steps.

DATA AND SECURITY

How We Handle Your Account Data

Your account data is stored securely and used only to operate your account, process your bKash, Nagad, or Rocket transactions, and comply with any applicable legal requirements in the regions where we operate. We do not sell your data to third parties. You can request a copy of the data we hold on you, or ask us to close your account and remove your personal information, by contacting support through your account dashboard.

Data Retention

We retain account and transaction records for as long as required by applicable rules in your region. You may request details of what we hold at any time via support.

Account Security

Your account is protected with OTP verification on login. If you suspect unauthorised access, contact support immediately and we will suspend activity while we investigate.

Cookie Use

We use cookies to keep your session active across mobile and browser. Functional cookies are required; you can adjust analytics preferences in your account settings.

Request a Change

To update your registered mobile number, wallet details, or contact information, go to Account Settings. Changes to wallet details trigger a re-verification step for security.

Common Questions About Our Terms

The questions below cover what most people ask when reading through these terms for the first time. If your question is not here, contact support through your account dashboard.

You must be an adult and accessing the platform from a region where it is permitted under local law. Eligibility is your responsibility to confirm before creating an account.

No. Each person is permitted one account only. Duplicate accounts are against these terms and will result in both accounts being suspended pending review.

We verify that the bKash, Nagad, or Rocket wallet used for deposits and withdrawals belongs to the registered account holder. This protects your funds and satisfies our account verification requirements.

Contact support through your account dashboard and request closure. Any remaining balance will be returned to your verified withdrawal wallet after standard verification is complete.

We notify you through your registered contact details whenever we update these terms. Continuing to use your account after the update takes effect means you accept the changes.

Raise it with support via live chat or email. We will review the case and respond within one business day. Escalation steps are outlined in the Help Centre under Account Disputes.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your EK777 Account

How to Reach Us About These Terms

How We Handle Your Account Data

Data Retention

Account Security

Cookie Use

Request a Change

Common Questions About Our Terms

01 Who can open an account with EK777?

02 Can I have more than one account?

03 Why does my wallet name need to match my account name?

04 What happens if I want to close my account?

05 How will I know if these terms change?

06 What if I disagree with a decision made under these terms?

Terms & Conditions

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